RR
Rintha R
1 reviews | Active since Jun 2019
09 Oct 2023, 12:44
Stay Far Away From This Company
Claudia Abrahams is a gem. She deserves 5 stars. As for the rest that I've had the misfortune to deal with from the beginning of September, you need to take a page out of Claudia's book. A technician messed up on installing the tracking device in my car. As a result, the diagnostic tool cannot communicate with the computer box. I have to drive 120 km back to the nearest dealership so that the new technician can be present with the mechanic to acknowledge whose fault it is. All the other consultants that I have spoken to did nothing. Claudia called me back so that I would not have to use my airtime and set out the way forward for me.
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Replies (1)Matrix Vehicle Tracking's replyOfficial
09 Oct 2023, 15:00Good Day Rintha Ranjit,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated Sales Support Department for arrangements.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated Sales Support Department for arrangements.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Oct 2023, 15:00
Official
Good Day Rintha Ranjit,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated Sales Support Department for arrangements.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service Consultant has been in contact with you and the matter has been escalated Sales Support Department for arrangements.
A consultant will be in contact with you to provide feedback the soonest.
Regards,
Customer Care Department
***
