Stay Away!! They are *********** and unreliable. You will end up paying for a service that you will not receive!

During a monthly call made to check my vehicles location on 6 May 2019, I was notified by a consultant that the tracking device that I am paying for has been deactivated without my consent or knowledge. The consultant said that she did not know why the device was deactivated and advised that I should contact customer services to enquire. I called again the following day and a different consultant advised that she would get back to me regarding the reasoning behind the deactivation. She did not get back to me, and I had to call back to enquire. The next consultant could also not assist, and I found myself being put on hold for long periods of time once again. I called back and spoke to a different person who claimed to be a supervisor. This person advised that the tracking device was still deactivated and that he would reactivate it immediately. I asked him to do a location check to confirm that the device was in fact reactivated. Yet again I was put on hold for a long period of time. Finally he got back to me and said he would call me back to let me know of the location. When he called back, the location he identified was incorrect. I continuously told him that I was not at the location he had identified, but he kept questioning if I was certain (as if I did not know where I was). Finally he advised that he would arrange for the device to be repaired. I had to call back again the following day to enquire. I was again put on hold and transferred to different individuals, countless times in order to get assistance. In addition, a lady who claimed to be a supervisor in the accounts department (I believe her name was Faith) claimed that the device was deactivated and reactivated on the same day (24 April 2019), which is contrary to the information provided by all of the other consultants I have spoken to since the 6th of May 2019. This not only shows a serious lack of integrity, but also that the company is totally unreliable, *********** and unprofessional.

I have since requested to have the device removed and my account closed as I am paying for a service that I am not receiving. To this day, no one has responded to my cancelation request. In addition, I would like to be refunded for the amount of money paid from 24 April 2019. This is a breach of our service agreement. Why should I have to pay if no service is being delivered?