JW
Jessica W

1 reviews | Active since Aug 2018

05 Jul 2020, 06:06

STAY AWAY! Terrible service!

Worst experience! Cancelled contract with a consultant on the phone, paid contract balance and fees in full and was assured by the consultant that my contract was now cancelled. I also received cancellation email, yet i am still receiving invoices every month stating i owe money to this company. I haven't used their services for more than 2 years now! Terrible customer service, whenever i enquire about the issue i am assured that my account is cancelled and yet they still send invoices and have previously debited my account without permission and without responding to emails. Don't recommend!

0
Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply06 Jul 2020, 11:02
Official
Good Day Jessica W

We have escalated your query to the Credit Control Department to assist.

Regards,
Kaya Payi
Customer Care Department
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Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply06 Jul 2020, 14:12
Official
Good Day Jessica W

Our Credit Control Department has been trying to get in contact with you.

Please advise of appropriate time or an alternative number to call.

Regards,
Kaya Payi
Customer Care Department
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