JW
Jessica W
1 reviews | Active since Aug 2018
05 Jul 2020, 06:06
STAY AWAY! Terrible service!
Worst experience! Cancelled contract with a consultant on the phone, paid contract balance and fees in full and was assured by the consultant that my contract was now cancelled. I also received cancellation email, yet i am still receiving invoices every month stating i owe money to this company. I haven't used their services for more than 2 years now! Terrible customer service, whenever i enquire about the issue i am assured that my account is cancelled and yet they still send invoices and have previously debited my account without permission and without responding to emails. Don't recommend!
Helpful (0)
Replies (2)0
Replies (2)Matrix Vehicle Tracking's replyOfficial
06 Jul 2020, 11:02Good Day Jessica W
We have escalated your query to the Credit Control Department to assist.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Credit Control Department to assist.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Jul 2020, 11:02
Official
Good Day Jessica W
We have escalated your query to the Credit Control Department to assist.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Credit Control Department to assist.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
06 Jul 2020, 14:12Good Day Jessica W
Our Credit Control Department has been trying to get in contact with you.
Please advise of appropriate time or an alternative number to call.
Regards,
Kaya Payi
Customer Care Department
***
Our Credit Control Department has been trying to get in contact with you.
Please advise of appropriate time or an alternative number to call.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Jul 2020, 14:12
Official
Good Day Jessica W
Our Credit Control Department has been trying to get in contact with you.
Please advise of appropriate time or an alternative number to call.
Regards,
Kaya Payi
Customer Care Department
***
Our Credit Control Department has been trying to get in contact with you.
Please advise of appropriate time or an alternative number to call.
Regards,
Kaya Payi
Customer Care Department
***
