CN
Charmaine N

1 reviews | Active since Sept 2013

16 Nov 2022, 10:29

STAY AWAY FROM THIS COMPANY TO SAVE YOURSELF A LOT OF HASSLES

This is the worst company I ever dealt with. To all those thinking of joining this company please I warn you stay away from them - they are *****, they ***** your monies by constantly debiting your account even after you get a confirmation of immediate cancellation. If you don't want 'go through the hassle of trying to stop your debit order for months don't risk being a customer with this company. Please refer to email below from them, but they are still debiting our account. We finally manage to get the Bank to stop the debit order. However yesterday we received an sms to make payment!!! Is something wrong with this company??? After sending confirmation of immediate cancellation they still want us to pay. Useless service, useless company!!!

RE: Confirmation of immediate cancellation

Account number: ******

We refer to your cancellation request received on 27 September 2022 . This letter serves to confirm that the following vehicle(s) have been terminated with immediate effect:

ContractID Product Vehicle Registration Make Model Beam-e Budget Hardware Volkswagen We regret losing you as a customer and we would like to understand why our product/services did not meet your expectations. By completing our Customer Satisfaction Questionnaire, we will be able to address your concerns and prevent future occurrences.

The questionnaire will take approximately 5 minutes to complete. Please click here.

Kindly find our contact details below for future correspondence should you require assistance anytime in the future.

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply16 Nov 2022, 12:17
Official
Good day Charmaine N,

Thank you for affording us the opportunity to assist with your concern.

We can confirm that an agent has assisted with your credit note.

Regards,
Customer Care Department
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