1 reviews | Active since Mar 2015
STAY AWAY FROM THIS COMPANY!!!!!
I cancelled the tracking device as I had sold my car, but have still been debited for a car I no longer own. I was told that the call centre gave me the incorrect e-mail address. The incorrect e-mail did not bounce back. I was also never told that I will receive a reply acknowledging the cancellation and should follow up on this. Had I been told, I would have done so. I have subsequently been told, that it does not matter if the Call Centre agent gave me the incorrect e-mail address for the cancellation, no refund will be passed. This company should not be in business. I will be informing all my colleagues, family and friends to NEVER utilise this company and to not renew their contracts with MIxtelematics. This includes my husbands company that owns a fleet of vehicles. Mixtelematics have no idea of customer service, let alone customer care. I will definitely not renew my contract after its term.<br> <br> STAY AWAY.
We acknowledge your concerns raised and would like to assure you that we are looking into the matter and to resolve the issue in a satisfactory manner.
We have tried to contact you to obtain more details and get clarity, but have not been able to reach you.
The cancellation has already been processed for your vehicle that was sold as per your request that was received at the beginning of this month. The issues experienced with some of our staff will also be dealt with internally to ensure all of our staff members provide a satisfactory level of service.
If you are able to, please contact me on the following details.
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We acknowledge your concerns raised and would like to assure you that we are looking into the matter and to resolve the issue in a satisfactory manner.
We have tried to contact you to obtain more details and get clarity, but have not been able to reach you.
The cancellation has already been processed for your vehicle that was sold as per your request that was received at the beginning of this month. The issues experienced with some of our staff will also be dealt with internally to ensure all of our staff members provide a satisfactory level of service.
If you are able to, please contact me on the following details.
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za