Stay away from these clowns... and be careful of the fine print...

Item: Matrix Vehicle Tracking
Rating: 1
Author: Wade G

Please be very careful when dealing with this company...

I took out a contract more than 2.5 years ago; I bought a new vehicle and asked them to move the unit, I was told they don't move the unit, they install a new one...

I have now found out why, they hit you for a new contract... another two years, never mind when your original contract started. I have been trying for more than three months to speak to someone to cancel the contract, phone calls, emails, left information with the call center playback... nothing.

So I stopped the debit order... that got their attention... however, now the are threatening me with legal action, listing me with credit bureau unless I immediately rectify the account (R171.00 ... seriously)

eMails to the MD Africa, no one responds, switchboard number either cuts-off or is not answered. Call center is tooooo busy, so you prompted to leave your details for a call back, nothing... I sent them a email telling them I am cancelling my contract, nothing...

Helpful (0)

Replies (4)

Matrix Vehicle Tracking's replyOfficial

07 Mar 2022, 15:40

Good Day Wade G

We can confirm that an agent did get in contact with you to assist with your query but you dropped the phone.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply07 Mar 2022, 15:40

Official

Good Day Wade G

We can confirm that an agent did get in contact with you to assist with your query but you dropped the phone.

Regards,
Customer Care Department
***

Wade G's updateReviewer Update

07 Mar 2022, 16:35

Customer Care... as I explained to your good lady, I had already been through the issue with one of your other staff... she asked who I had spoken to, I told her I don't know, but, as you apparently keep a log of all calls made and received, I am sure you can find out who called me... when she started pressing me to go through the whole story AGAIN, I put the phone down... dont waste my ****ing time you bunch of clowns!

Wade G's update07 Mar 2022, 16:35

Reviewer Update

Wade G's updateReviewer Update

17 Mar 2022, 16:52

After much backward and forward, emailing the Country Manager... the problem has been resolved and all wrongs rectified. It took some doing, but, at least they restored my faith in customer service again. Thanks.

Wade G's update17 Mar 2022, 16:52

Reviewer Update

Matrix Vehicle Tracking's replyOfficial

18 Mar 2022, 14:07

Good day Wade G,

Thank you for affording us the opportunity to assist and updating your post.

Regards,
Customer Care Department
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Matrix Vehicle Tracking's reply18 Mar 2022, 14:07

Official

Good day Wade G,

Thank you for affording us the opportunity to assist and updating your post.

Regards,
Customer Care Department
***