1 reviews | Active since Jun 2020
Stay away from Mix Telematics
I am very frustrated with this company!!!!
I have a tracking device installed with them that comes with Roadside assistance, towards the end of the last year I had a flat tyre and requested Roadside assistance.
The agent assisting me incorrectly logged my request as a fuel assistance instead of Roadside assistance. They listened to my call recording and confirmed that the agent made a mistake.
Now I have an outstanding balance of over R1000 with them for fuel that I never requested nor received. I have been calling their customer service line non stop since December 2022 to rectify the error and update my account, but all my efforts have been fruitless.
Their customer service is horrible, I will be put onhold for long periods of time and transferred from one person to the next then my call will be dropped.
Worst part is that my "outstanding" account has now been handed over to debt collectors and I am being harassed from 7am until late at night by debt collectors.
I called their customer service line again, the lady I spoke to asked for my names and contact details and advised that someone would call me back to assist in resolving my account. It's been 3 weeks now of complete silence, I haven't heard from them.
They also debited my monthly payment twice this month, I have decided that I am canceling my subscription with them. This is completely unacceptable
Thank you for allowing us the opportunity to investigate your query.
We confirm that one of our consultant's has been in contact with you and assisted with your query.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to investigate your query.
We confirm that one of our consultant's has been in contact with you and assisted with your query.
Regards
Customer Care Department
***
Please save your breathe, I am done with your company and decided that I'm canceling my subscription especially after this morning's call.
The lady I spoke to today from the accounts department left a very bitter taste in my mouth. She is impatient, very rude, has no listening skills and zero customer care skills.
Please save your breathe, I am done with your company and decided that I'm canceling my subscription especially after this morning's call.
The lady I spoke to today from the accounts department left a very bitter taste in my mouth. She is impatient, very rude, has no listening skills and zero customer care skills.