MSvD
Marishia Somers van Dyk
1 reviews | Active since May 2022
03 Oct 2022, 10:26
STAY AWAY FROM MATRIX/BEAME/MIX TELEMATICS
INCOMPETANCE, INCOMPETANCE, INCOMPETANCE................... I've been cancelling my tracking services and reversing debit orders since June 2022 and still it has'nt been cancelled. Every month I receive threatening messages. I've spoken to consultants - they phoned me - who would look into the matter and they never phone back. The phone number: *** is a complete waste because it only rings or cuts you off. Biggest mistake of my life! I would never refer this company to anybody!
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Matrix Vehicle Tracking's replyOfficial
03 Oct 2022, 13:30Good day Marishia S,
We can confirm that an agent has contacted you and provided a breakdown of the amount payable.
The first request for cancellation was received on 18 July 2022, thus, August 2022 would be the notice month as per the Standard Terms and Conditions. Kindly liaise with the agent directly regarding the cancellation request which you state was sent in June 2022 as there is no record of this request.
Kindly effect payment as per the conversation and send the proof of payment to the assisting agent.
Regards,
Customer Care Department
***
We can confirm that an agent has contacted you and provided a breakdown of the amount payable.
The first request for cancellation was received on 18 July 2022, thus, August 2022 would be the notice month as per the Standard Terms and Conditions. Kindly liaise with the agent directly regarding the cancellation request which you state was sent in June 2022 as there is no record of this request.
Kindly effect payment as per the conversation and send the proof of payment to the assisting agent.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply03 Oct 2022, 13:30
Official
Good day Marishia S,
We can confirm that an agent has contacted you and provided a breakdown of the amount payable.
The first request for cancellation was received on 18 July 2022, thus, August 2022 would be the notice month as per the Standard Terms and Conditions. Kindly liaise with the agent directly regarding the cancellation request which you state was sent in June 2022 as there is no record of this request.
Kindly effect payment as per the conversation and send the proof of payment to the assisting agent.
Regards,
Customer Care Department
***
We can confirm that an agent has contacted you and provided a breakdown of the amount payable.
The first request for cancellation was received on 18 July 2022, thus, August 2022 would be the notice month as per the Standard Terms and Conditions. Kindly liaise with the agent directly regarding the cancellation request which you state was sent in June 2022 as there is no record of this request.
Kindly effect payment as per the conversation and send the proof of payment to the assisting agent.
Regards,
Customer Care Department
***