BN
Bertie N
1 reviews | Active since Aug 2017
21 Apr 2022, 12:12
Stay Away!
If you sell your car before the 'term' of your contract has ended there is a bit of a surprise in penalties waiting for you, but not overboard I must say. But.... in my case the fun then began. My cancellation request was submitted and they sent me the final balance to be paid, which I faithfully paid. Only to receive sms after sms telling me I was in arrears and finally telling me that my account will be handed over for collection. After phoning the accounts dept. they finally told me to ignore the messages as it is a mistake on their side. I'm afraid I don't really trust that answer either. Time will tell.
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Replies (1)Matrix Vehicle Tracking's replyOfficial
21 Apr 2022, 12:38Good day Bertie D,
Please be advised that credits have been processed and approved.
We are waiting for the credit to be posted on your account, Please ignore any communication concerning any outstanding amounts.
We do apologies for any inconvenience caused.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Please be advised that credits have been processed and approved.
We are waiting for the credit to be posted on your account, Please ignore any communication concerning any outstanding amounts.
We do apologies for any inconvenience caused.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply21 Apr 2022, 12:38
Official
Good day Bertie D,
Please be advised that credits have been processed and approved.
We are waiting for the credit to be posted on your account, Please ignore any communication concerning any outstanding amounts.
We do apologies for any inconvenience caused.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
Please be advised that credits have been processed and approved.
We are waiting for the credit to be posted on your account, Please ignore any communication concerning any outstanding amounts.
We do apologies for any inconvenience caused.
Assuring you of our best intentions at all times.
Regards
Customer Care Department
***
