gV
gero V
1 reviews | Active since Dec 2014
10 Jul 2023, 20:01
Stay away
I signed up for a matrix tracker unit on Tuesday the 4th of July, for a service that was offer at R89pm. Once the consultant contacted me by phone, he offered me a better solution for R189pm. Something I was not really budgeting for but, I thought the more expensive product the better the services will be. Only to my disappointment. There was an appointment made to install the unit at my offices on the 5th of july, I waited the whole day at the office only for a no show. I tried to contact the number that was provided *** no answer and straight to voice mail. The technician did not even had the decency to contact me or inform matrix that the installation will not take place.
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Replies (1)Matrix Vehicle Tracking's replyOfficial
11 Jul 2023, 08:23Good Day Gero Vosloo
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We apologies to the unfortunate service received the matter has been escalated to Management to attend to the inquiry logged.
We will be in contact with you shortly to provide feedback.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply11 Jul 2023, 08:23
Official
Good Day Gero Vosloo
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We apologies to the unfortunate service received the matter has been escalated to Management to attend to the inquiry logged.
We will be in contact with you shortly to provide feedback.
Regards,
Customer Care Department
***
Customer Care Department
***
