NM
Neil M
1 reviews | Active since Jul 2011
13 Sept 2022, 20:43
Stay as far away as possible
Absolutely **********, non existent customer support. Stay as far away as humanly possible. I don’t think anyone actually works here.
My car was ****** in July 2022. I sent a cancellation email as i didn’t have a car anymore to track and have not heard anything. Don’t bother calling the call center as you will sit on hold for 35+ minutes every time. They ignore every email you send and it’s literally impossible to get hold of them for a basic service. I have no idea where to turn. Whatever you do, don’t sign up with this absolute joke of a company. Horrific experience.
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Replies (1)0
Replies (1)Matrix Vehicle Tracking's replyOfficial
14 Sept 2022, 09:11Good day Niel M,
Thank you for affording us the time to assist with your query.
The unit has been terminated and a credit has been prepared for the months which billed incorrectly.
Regards,
Customer Care Department
***
Thank you for affording us the time to assist with your query.
The unit has been terminated and a credit has been prepared for the months which billed incorrectly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply14 Sept 2022, 09:11
Official
Good day Niel M,
Thank you for affording us the time to assist with your query.
The unit has been terminated and a credit has been prepared for the months which billed incorrectly.
Regards,
Customer Care Department
***
Thank you for affording us the time to assist with your query.
The unit has been terminated and a credit has been prepared for the months which billed incorrectly.
Regards,
Customer Care Department
***
