1 reviews | Active since Nov 2018
Statement of Support
I have an email trail of 12 emails and from those 12 emails Mix Telematics only rep**** to 3 of them as of this review. I queried with Mix Telematics, and I'll paraphrase "how come I signed up for R139 a month, then R139 got debited from my account, then later +-R140.22 then later R150+". I got a reply from Jacob that this is my annual increase in fees of 8%. I don't understand how you get 2 increases into an "Annual Increase"? I continued sending followup emails every 2nd day to new email addresses from Mix Telematics but no-one took action except for an IT Support Consultant today. Mix Telematics; will do whatever to get you to buy into their product, take your money and then recede support to non-existent. A follow up reply with a detailed explanation could have settled this query.
"Mix Telematics" - "Matrix" - "Beame"
*It is placed on record that any items discussed or expressed in this review are based purely on opinion. Writer hereof is therefore indemnified for same.*
We thank you for bringing this matter to our attention.
Kindly allow us the opportunity to investigate and we will respond back to you shortly.
Regards
Customer Care Department
We thank you for bringing this matter to our attention.
Kindly allow us the opportunity to investigate and we will respond back to you shortly.
Regards
Customer Care Department
We hereby confirm that the annual escalation was explained to you at the inception of the contract and it was reviewed again with you as per telephonic conversation and email correspondence.
We therefore view your query as resolved.
Kind regards
Customer Care Department
We hereby confirm that the annual escalation was explained to you at the inception of the contract and it was reviewed again with you as per telephonic conversation and email correspondence.
We therefore view your query as resolved.
Kind regards
Customer Care Department