NT
Nonhlanhla T

1 reviews | Active since Jul 2020

19 Jul 2024, 09:23

*********** STAFF MEMBERS

They actually deserve 0 stars. *********** staff members working for a *****ulent company. In July 2023 I reported that my tracking device is not responding to the monthly test, I was told a sales person will contact me to fit a new device. After days, weeks and months of following up , no one ever made contact and a device was never fitted. The nerve to still be billed to this day and being hounded by rude staff that I must for tracking device that is not working. Today I received a call again that since my contract ended in November I must cancelation fees to cancel the contract and mind you the device was never replaced or fixed . The consultant further told me that I must get a lawyer to cancel my contract. I'm going to log this with the ombudsman. How do I continue to pay for tracking device that is not working?

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply19 Jul 2024, 11:23
Official
Good Day Nonhlanhla Tshabalala,

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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