LS
Lebogang S
1 reviews | Active since Mar 2012
17 Nov 2025, 08:24
*********** staff
I terminated about of contract vehicle which requires only a months’ notice on the 1st of August 2025, 2 confirmation emails were sent that the vehicle will be terminated in the 2nd September 2025… here the drama begins, I was billed for September and October for the same vehicle and it was only terminated after I had sent a threatening email that I will be withholding my subs for my other 1 vehicle until this issue is sorted. That’s when they did the termination. Then they started calling me saying they issue will be fixed and I owe them, but nothing I acknowledge my debt for my other 1 vehicle and have beeeeeeeen requesting a credit for the 2 months that were billed incorrectly. This issue is affecting my credit score as late/non payments due to other people’s incompetency, how difficult can it be as I have email traces and requesting updates almost daily yhoooo hai
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Replies (5)
Matrix Vehicle Tracking's replyOfficial
17 Nov 2025, 10:42Good morning Lebogang Skhosans,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
Matrix Vehicle Tracking's reply17 Nov 2025, 10:42
Official
Good morning Lebogang Skhosans,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
Matrix Vehicle Tracking's replyOfficial
18 Nov 2025, 08:37Good morning Lebogang Skhosans
Thank you for taking our call and giving us the opportunity to assist with your query. We are pleased to confirm that your matter has now been resolved, and as discussed, we will be forwarding a letter of good standing to you.
Please feel free to reach out to us should you require any further assistance.
Thank you for taking our call and giving us the opportunity to assist with your query. We are pleased to confirm that your matter has now been resolved, and as discussed, we will be forwarding a letter of good standing to you.
Please feel free to reach out to us should you require any further assistance.
Regards,
Customer Care Department
Matrix Vehicle Tracking's reply18 Nov 2025, 08:37
Official
Good morning Lebogang Skhosans
Thank you for taking our call and giving us the opportunity to assist with your query. We are pleased to confirm that your matter has now been resolved, and as discussed, we will be forwarding a letter of good standing to you.
Please feel free to reach out to us should you require any further assistance.
Thank you for taking our call and giving us the opportunity to assist with your query. We are pleased to confirm that your matter has now been resolved, and as discussed, we will be forwarding a letter of good standing to you.
Please feel free to reach out to us should you require any further assistance.
Regards,
Customer Care Department
LS
Lebogang S's updateReviewer Update
05 Jan 2026, 09:002 months later and still no credit has been done when I was called by the credit manager that everything should be done and processed within 21 days… Instead my phone is spammed with sms’ and links that I should pay, when I am paying excess instead and my online account is blocked, I cannot logging for anything, is my vehicle even covered at this moment?
So I have been paying for incompetence and no service for the past 4 months? Should anything happen to my vehicle, tell me what must happen?
Please do not call me until this is resolved and I get a statement reflecting my credits in my email.
So I have been paying for incompetence and no service for the past 4 months? Should anything happen to my vehicle, tell me what must happen?
Please do not call me until this is resolved and I get a statement reflecting my credits in my email.
LS
Lebogang S's update05 Jan 2026, 09:00
Reviewer Update
2 months later and still no credit has been done when I was called by the credit manager that everything should be done and processed within 21 days… Instead my phone is spammed with sms’ and links that I should pay, when I am paying excess instead and my online account is blocked, I cannot logging for anything, is my vehicle even covered at this moment?
So I have been paying for incompetence and no service for the past 4 months? Should anything happen to my vehicle, tell me what must happen?
Please do not call me until this is resolved and I get a statement reflecting my credits in my email.
So I have been paying for incompetence and no service for the past 4 months? Should anything happen to my vehicle, tell me what must happen?
Please do not call me until this is resolved and I get a statement reflecting my credits in my email.
LS
Lebogang S's updateReviewer Update
26 Jan 2026, 08:47I guess this will never be sorted, yet I’m paying for a service that I cannot use since my profile is still locked… Yhoo hai this has been the worst service non provider I have even encountered… absolute incompetence. So I must pay because someone did not do their job and process my termination request on time? Yet I must be spammed with a million sms’ of non payment? I must be the one whose vehicle is at risk of theft and non recovery because I can’t login to the app? Make it make sense please.
LS
Lebogang S's update26 Jan 2026, 08:47
Reviewer Update
I guess this will never be sorted, yet I’m paying for a service that I cannot use since my profile is still locked… Yhoo hai this has been the worst service non provider I have even encountered… absolute incompetence. So I must pay because someone did not do their job and process my termination request on time? Yet I must be spammed with a million sms’ of non payment? I must be the one whose vehicle is at risk of theft and non recovery because I can’t login to the app? Make it make sense please.
LS
Lebogang S's updateReviewer Update
03 Feb 2026, 09:51This will never get resolved will it?
LS
Lebogang S's update03 Feb 2026, 09:51
Reviewer Update
This will never get resolved will it?