RP
Ruan P
1 reviews | Active since Mar 2021
11 Mar 2021, 10:12
So Unprofessional!!
I gave notice June 2020 and paid for service for July 2020 as a notice month. I am being charged for August 2020 and then Mix Telematics threaten to black list me about it. I've send numerous e-mails but never get feedback. Trying to call did not help and one person even put the phone down on me. How can the issue be resolve if Mix Telematic do not want to discuss it: Absolutely unprofessional.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
11 Mar 2021, 11:02Good Day Ruan P
We have been trying to get in contact with you but have been unable to.
We have sent an email to you explaining that we have processed credits for the month of August.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you but have been unable to.
We have sent an email to you explaining that we have processed credits for the month of August.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply11 Mar 2021, 11:02
Official
Good Day Ruan P
We have been trying to get in contact with you but have been unable to.
We have sent an email to you explaining that we have processed credits for the month of August.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***
We have been trying to get in contact with you but have been unable to.
We have sent an email to you explaining that we have processed credits for the month of August.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Kaya Payi
Customer Care Department
***