Sleeping Security Guard

i had to write a review regarding what i just went through with Matrix who are supposed to be " tracking " your car. I checked my app just to curious to see my report on how i drive, harsh brake, acceleration, etc, and i notice i couldn't locate my car where it should be, it was showing as being somewhere over the Atlantic ocean. But i knew it was in the ba*****t at work. I try from my laptop as maybe my mobile data is acting up, nope same thing. I try again the next day, thinking maybe "site or app maintenance", giving benefit of the doubt, nope, same thing. I email matrix who call me a day later but i miss ther call. i call them back an yup they too cant see where my car. Wow!!!!! so what exactly am i pay for if they are not tracking my car or the very least, call me and ask "sir we see your car is showing as being over the Atlantic ocean." or your unit is not responding. After chatting with them intermediately go on hippo to find another car tracker. I see Beame as the next best thing only to find out its also matrix. Really disappointing. i have been with matrix since 2016 but im going to be actively looking for another company.