Simple information cannot be captured correctly

We dealt with problems when trying to get a tracker installed as our insurance company had requested.

Firstly my name was recorded wrong, as they used my second name rather than my first name. Then when I asked for it to be fixed it was recorded with the wrong spelling. It took another call to get this changed again.

Secondly the SMS's we were sent had incorrect information on them. We had discussed a date to install the tracker over the phone and then when I got the SMS it was dated exactly a week later. The contact information on the SMS was also wrong as the number belonged to an ABSA bank rather than the fitment center. This happened twice.

I have also called the contact centre twice and requested a call back by leaving a voice message but I never received any contact.