Silent debits for years with no service, invoice, statements etc but ultra quick to get SCS to contact with degrading SMS

Item: Matrix Vehicle Tracking
Rating: 1
Author: Craig A

********* company that silently continues debits for non functional units years past expiry date. No communication and zero response to email, customer service calls unanswered long period then cut!

I would strongly advise consumers to run away fast before you become another statistic on this review page.

Why is it that these corporates can continue to abuse customers trust and act with immunity?

This is a uniquely south African behavior I have no question that their operations in USA etc would ha e been severely sanctioned for similar behavior.

No stock responses requested or phone calls required thanks!

@Mix Customer Service (sic)

Since Hello Peter seems to be your preferred channel for customer interaction.. You are welcome to reply to my email reference ********** before I go legal ombudsman route.

Helpful (0)

Replies (4)

Matrix Vehicle Tracking's replyOfficial

30 May 2019, 16:31

Good Day Craig

Thank you for your post and for bringing this matter to our attention.

Please allow us the opportunity to investigate your query, after which we will provide you with feedback.

Kind regards

Customer Care

Matrix Vehicle Tracking's reply30 May 2019, 16:31

Official

Good Day Craig

Thank you for your post and for bringing this matter to our attention.

Please allow us the opportunity to investigate your query, after which we will provide you with feedback.

Kind regards

Customer Care

Craig A's updateReviewer Update

30 May 2019, 16:37

Perhaps read your customer service email box and reply, would be quite a change eh;)

Craig A's update30 May 2019, 16:37

Reviewer Update

Perhaps read your customer service email box and reply, would be quite a change eh;)

Matrix Vehicle Tracking's replyOfficial

31 May 2019, 09:33

Good Day Craig

Thank you for allowing us the opportunity to speak to you in regards to your account query.

Kindly note that your cancellation request was processed as requested and confirmation thereof was e-mailed to you.

Your account has been forwarded to our Finance Department for the necessary credits to be processed to clear the outstanding balance on your account.

We do apologize for the inconvenience caused.

Regards

Matrix Vehicle Tracking's reply31 May 2019, 09:33

Official

Craig A's updateReviewer Update

01 Jun 2019, 08:36

Thank for your call and reply above. Looking like we going in right direction.

But you have just gone ahead and debited another R134 to my account.

WHICH I WILL RETURN IMMEDIATELY AND MARK AS **********

Craig A's update01 Jun 2019, 08:36

Reviewer Update