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Graham O

1 reviews | Active since May 2012

01 Sept 2020, 10:05

Shoddy service

I would like the entire world to know how bad Matrix is when it comes to service.

From the beginning of the call from the sales agent was very professional on the call. I advised the sales person that I was retrenched 9 months ago, and only have available funds in my account on the 9th of each and every month.

I asked them to please debit my account around the 15th of each and every month. When Im in a better position, I will change to the beginning of the month.

Not sure why, but was left on two occasions with a suspended account, because I had insufficient money in my account.

I had sent an email dated 1st of June 2020 and yesterday the 31st of August.

Apparently the last time I spoke to a sales agent was from his or her home due to the Covid 19 out break.

So I sent numerous emails that day and even called although there was probably nobody at work, but nobody rep**** to my email nor my call, as I was trying to inform the account department that I had funds available.

I find this type of service shocking and so unprofessional.

I do not recommend Matrix. Im so glad my vehicle wasn't ****** during thees two suspensions, or I would of taken legal action against this company.

I have gone else where to look for a better deal and service.

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Replies (15)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply03 Sept 2020, 15:50
Official
Good day Graham,

Thank you for allowing us the opportunity to assist with the below concern.

We can confirm that an agent has contacted you and that a credit has been passed on your account.  Your debit date has also been amended as per your request.

Kindly note that the agent that has assisted with your query will remain in contact with you until all concerns are resolved.

Regards,
Kaya Payi
Customer Care Supervisor
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Graham O's update03 Sept 2020, 19:38
Reviewer Update
Sorry, pleasenbe advised, that I was not attended to on Monday, by any of your call agents. I'm not happy
Cancel my subscription ASAP
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply04 Sept 2020, 10:50
Official
Good Day Graham

We have been trying to get in contact with you and have been unable to.

Please provide us with an appropriate time to contact you.

Regards,
Kaya Payi
Customer Care Department
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Graham O's update08 Sept 2020, 11:58
Reviewer Update
Good day Matrix, regarding your remark above,, I spoke to one of your agents from Matrix yesterday, to establish why I have to pay for canceling this contract. I still have have had no answers to any of my emails, yet plenty of cases for each email sent. This is exactly what I refer to, as there is just no service.

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Graham O's update08 Sept 2020, 12:01
Reviewer Update
So getting hold of Matrix is easy, via your cellphone, which cost also of money, and advised them from the beginning of the contract Im unemployed, and dont have an abundance of call time to spare.
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply08 Sept 2020, 12:56
Official
Good Day Graham

We have been trying to get in contact with you and are unable to.

Please provide us with an appropriate time to contact you.

Regards,
Kaya Payi
Customer Care Department
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Graham O's update08 Sept 2020, 16:51
Reviewer Update
NOW !!!!!!! WHAT NUMBER DO YOU HAVE FOR ME ?
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply09 Sept 2020, 12:03
Official
Good day Graham,

Kindly note that our agents have tried to contact you ten times this morning between 8:00 and 12:00.  A message has been left with your alternative contact and voice mail messages have been sent to your number.

Our office hours are from 8:00 to 16:30 Monday to Friday.  Kindly advise on a convenient time that we may contact you between those hours.

The agents till continue to get hold of you during the course of today.

Regards,
Kaya Payi
Customer Care Department
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Graham O's update09 Sept 2020, 15:56
Reviewer Update
Answer my question? whats my cell number !
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Graham O's update09 Sept 2020, 16:09
Reviewer Update
I'm not working at the moment ,, dont have alot if airtime,,, I haven't had 1 missed call from Matrix,,, call me please !!!!!!!!
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Graham O's update09 Sept 2020, 16:50
Reviewer Update
Bull **** !
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Graham O's update09 Sept 2020, 16:52
Reviewer Update
this number doesn't even exist !!!
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Graham O's update09 Sept 2020, 16:55
Reviewer Update
i retract the comment above
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply10 Sept 2020, 08:38
Official
Good Day Graham

It was a pleasure speaking to you this morning.

Kindly be advised that our Credit Control agent will get in contact with you after 13:00 as per your request to discuss your debit order.

Regards,
Kaya Payi
Customer Care Department
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Graham O's update10 Sept 2020, 08:50
Reviewer Update
All good, glad I could resolve my cellphone issue, in order for your call to come through. Not sure why it did what it did.


I do humble apologies for any inconvenience caused and remark I said . Going forward, let all communication be the best service I have had. Lets put Matrix to the challenge !