Shockingly slow service
If these people are in charge of recovering our vehicles - I am scared. I phoned the call centre 3 times already - all I am trying to do is obtain my certificate for insurance purposes. Who would hve thought this could turn out to be such an impossible task. But then again why am I surprised?? It took almost 4 months to sort out the debit order with the account's dept of Beam e. Shocking shocking service especially as you are supposed to be an American company - well I guess come to Africa and we'll ***** it up.
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Matrix Vehicle Tracking's replyOfficial
16 Jul 2015, 11:44Hello natsi,
We acknowledge your post and have noted the content.
We would like to reiterate that in case of an emergency you are required to contact our 24 hour National operations center on the numbers provided to you in the welcome pack.
The number dialed by you operates within office hours and therefore a short delay was experienced.
We confirm that the certificate has already been sent you and receipt thereof acknowledged.
Please contact me directly should you require any assistance.
Kind regards
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We acknowledge your post and have noted the content.
We would like to reiterate that in case of an emergency you are required to contact our 24 hour National operations center on the numbers provided to you in the welcome pack.
The number dialed by you operates within office hours and therefore a short delay was experienced.
We confirm that the certificate has already been sent you and receipt thereof acknowledged.
Please contact me directly should you require any assistance.
Kind regards
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
Matrix Vehicle Tracking's reply16 Jul 2015, 11:44
Official
Hello natsi,
We acknowledge your post and have noted the content.
We would like to reiterate that in case of an emergency you are required to contact our 24 hour National operations center on the numbers provided to you in the welcome pack.
The number dialed by you operates within office hours and therefore a short delay was experienced.
We confirm that the certificate has already been sent you and receipt thereof acknowledged.
Please contact me directly should you require any assistance.
Kind regards
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za
We acknowledge your post and have noted the content.
We would like to reiterate that in case of an emergency you are required to contact our 24 hour National operations center on the numbers provided to you in the welcome pack.
The number dialed by you operates within office hours and therefore a short delay was experienced.
We confirm that the certificate has already been sent you and receipt thereof acknowledged.
Please contact me directly should you require any assistance.
Kind regards
Gregory Hall
Junior Manager Operations
Tel +27 (0) 11 ***
Fax +27 (0) 11 ***
***
www.mixtelematics.co.za