Shockingly bad service with a dash of my life being in danger!!!

On Tuesday, June 21, 2022 10:46 AM, I contacted Matrix to inform them that the tracking unit that had been installed in my Fiat Ducato was badly placed and that my mechanic had located the device whilst attempting to repair a leaking Heater core. I then asked my mechanic to disconnect the device so that we could gauge how long it would take Matrix to contact me with the notice of the unit being disconnected. It is now Thursday 23/06/2022 08:10am and I still have not received a phone call regarding the unit being disconnected (and subsequently reconnected). I have emailed photos revealing the position of the unit on Tuesday. I pay every month for 2 vehicles for the piece of mind that should i be hijacked and taken with my vehicle i will be relocatable. The fact that it has been 48 hours and still no calls regarding the unit being disconnected is a clear indication that Matrix just want my money without providing me with the protection and piece of mind that i am paying for. I have emailed them and requested that they cancel my contracts without cost. I have received a response stating that the technical team will contact me. It has been 48 hours and still no contact has been made. Cancel my contracts with immediate effect and with out contract cancellation penalties. I would rather pay for a service and piece of mind with another tracking company.