Shockingly appalling lack of customer service

Their customer service, rather the lack thereof is shocking and appalling.

They increased my subscription fees by about 40%, which I found to be bizarre. I then sent an email enquiring about such a disastrous increase on 27 July 2022 to no avail. I sent another on 6 September 2022 but no response still to date.

When I call for accounts or customer service option the line just goes dead when it is supposed to connect with a consultant.

This is not treating customers fairly, their service is shockingly appalling!!!!