Shocking service! Stay Away...

Pathetic service! How the mighty have fallen... I do not even have the device for 24 hours and already it has disappointed on so many levels. The Beame app is crashing more than working. When you register to get your logins, you don't get it via mail... No you have to phone the Customer Care department that is apparently so busy they cannot answer the phone. Beame sales seems to have taken a step back and answer the phone when they feel it is needed which is almost never, in my experience I spoke to a guy that sounded like he was doing me a favor. He probably answered by accident and was upset because now he has to close a sale, not even pitch anything just schedule the installation. No one takes ownership and they just pass the buck. I cannot imagine how frustrating the process must be if you need them to do a recovery. I am now waiting for cancellations to phone me back because a whole floor is empty because of this pandemic. A global company only has 2 staff members doing cancellations. Its so easy let just blame the pandemic for our bad service. New trend it seems. Netstar does not seem to have the same pandemic as MixTelematics because their service was efficient and effective. I made a bad decision to choose Beame because of previous history with them.