RM
Ronelle M
1 reviews | Active since Oct 2022
09 Sept 2025, 13:24
SHOCKING SERVICE - NO CORPORATE SUPPORT
I have recently added a new vehicle tracker to my corporate account and changed various tracker types. I was billed double for new ones and my entire invoice on 31 August was incorrect.For 10 days I have sent over 20 emails, made over 10 calls and left as many messages and still today not one person has responded or returned a call or email to correct my billing and pass credit notes and refund us. I am on the app to cancel my entire policy .
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Replies (1)Matrix Vehicle Tracking's replyOfficial
09 Sept 2025, 13:26Good day Ronelle Muir,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department ***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department ***
Matrix Vehicle Tracking's reply09 Sept 2025, 13:26
Official
Good day Ronelle Muir,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department ***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,Customer Care Department ***
