Shocking service from accounts department - Randy Mazibuko

On 1 June i sent a mail to Randy in the accounts department. By 14h00 I still hadnt received a response so I called. On the 7th May I had a new system installed in my car which was a lot cheaper monthly than my previous vehicle. So the old one was deactivated (subscription paid in full for May) and the new activated on the 7th. On the 30th May I receive my invoice showing that I will be debited nearly R140.00 for May & Juune on the new vehicle. As other service providers normally credited you this isnt the case with BEAME / MixTelematics. According to me I had a credit but was terribly wrong. When I did speak to Randy she didnt even bother to hear me out and the next thing I received an email stationg my issue was resolved which according to me isnt the case. This email serves to confirm that your query with reference number : ********** 8 is resolved. When service providers have access to your bank account via debit order, they just take your money and its a case of "tough ****". If i'd know this was going to happen I wouldnt have bothered with a new tracking system as my insurance didnt require me to get one. From excellent servive from Kego to shocking service from Randy Mazibuko!