GS
Graeme S
1 reviews | Active since Aug 2022
26 Aug 2022, 10:58
Shocking Service
This is the worst company to deal with. I have been trying for months to change company details and they refuse to do it. No one ever answers the phone when you call the accounts department. Managers promise to call back but they lie too. Stay clear of this company at all costs find someone else as your tracking company because its not worth the effort dealing with Mix Telematics.
Helpful (0)
Replies (5)0
Replies (5)Matrix Vehicle Tracking's replyOfficial
26 Aug 2022, 15:50Good day Graeme S,
Thank youf for affording us the opportunity to assist with your concern.
Kindly note that an updated statement has been sent to you via e-mail.
Regards,
Customer Care Department
***
Thank youf for affording us the opportunity to assist with your concern.
Kindly note that an updated statement has been sent to you via e-mail.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Aug 2022, 15:50
Official
Good day Graeme S,
Thank youf for affording us the opportunity to assist with your concern.
Kindly note that an updated statement has been sent to you via e-mail.
Regards,
Customer Care Department
***
Thank youf for affording us the opportunity to assist with your concern.
Kindly note that an updated statement has been sent to you via e-mail.
Regards,
Customer Care Department
***
GS
Graeme S's updateReviewer Update
26 Aug 2022, 16:07It still has the incorrect email even after sending all documents to you as well as telling you on the phone. Its still incorrect.
GS
Graeme S's update26 Aug 2022, 16:07
Reviewer Update
It still has the incorrect email even after sending all documents to you as well as telling you on the phone. Its still incorrect.
Matrix Vehicle Tracking's replyOfficial
26 Aug 2022, 16:35 Good day Graeme S,
Kindly liaise with the assisting Manager.
Regards,
Customer Care Department
***
Kindly liaise with the assisting Manager.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Aug 2022, 16:35
Official
Good day Graeme S,
Kindly liaise with the assisting Manager.
Regards,
Customer Care Department
***
Kindly liaise with the assisting Manager.
Regards,
Customer Care Department
***
GS
Graeme S's updateReviewer Update
02 Sept 2022, 14:41I did liaise with the assisting manager and guess what my new invoice is still incorrect. And now she refuses to respond to emails. I will not pay this invoice until you get it correct.
GS
Graeme S's update02 Sept 2022, 14:41
Reviewer Update
I did liaise with the assisting manager and guess what my new invoice is still incorrect. And now she refuses to respond to emails. I will not pay this invoice until you get it correct.
Matrix Vehicle Tracking's replyOfficial
02 Sept 2022, 16:08Good day Graeme S,
Kindly refer to the cummunication sent to you on 1 September 2022 at 10:42.
Regards,
Customer Care Department
***
Kindly refer to the cummunication sent to you on 1 September 2022 at 10:42.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply02 Sept 2022, 16:08
Official
Good day Graeme S,
Kindly refer to the cummunication sent to you on 1 September 2022 at 10:42.
Regards,
Customer Care Department
***
Kindly refer to the cummunication sent to you on 1 September 2022 at 10:42.
Regards,
Customer Care Department
***
