TM
Tibor M
1 reviews | Active since Mar 2009
28 Feb 2023, 04:17
shocking service
Cancelations,
I made enquiries to cancel my subscription beginning of February and was forwarded a settlement letter stating an amount which I duly paid and was assured the account was settled in full!, end of feb on the 25th I was debited a monthly premium, I spoke to your cancelations departartment and was told this was due to the final payment not included in the settlement amount. then again on the 27th you deducted a further debit of R299.00 from my account, this is unacceptable, I have sent through numerous emails and receive no response,
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Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
28 Feb 2023, 09:39Good Day Tibor Molnar ,
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and thereof has been emailed to you .
The payment has been escalated to accounts department for allocation and refund request.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and thereof has been emailed to you .
The payment has been escalated to accounts department for allocation and refund request.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply28 Feb 2023, 09:39
Official
Good Day Tibor Molnar ,
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and thereof has been emailed to you .
The payment has been escalated to accounts department for allocation and refund request.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and thereof has been emailed to you .
The payment has been escalated to accounts department for allocation and refund request.
Regards
Customer Care Department
***
TM
Tibor M's updateReviewer Update
04 Mar 2023, 13:18Hi Customer care,
its been a week and still no refund.
its been a week and still no refund.
TM
Tibor M's update04 Mar 2023, 13:18
Reviewer Update
Hi Customer care,
its been a week and still no refund.
its been a week and still no refund.