JR
Jaydene R
1 reviews | Active since Aug 2021
05 Aug 2021, 09:09
Shocking service
I have asked them to cancel my contract as I have sold my vehicle. I have been emailing them requesting the cancellation and calling not getting any answer. I am so annoyed to what to do to get hold of these people. How can service be so bad.
I even whated to get my new vehicle fitted with a device from them and they just don't bother getting back to me or answering their phone.
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Matrix Vehicle Tracking's replyOfficial
05 Aug 2021, 13:11Good Day Jaydene R
We can confirm that an agent did get in contact with you and has processed the cancellation.
Please be advised that there is a 20 business day notice when cancelling, meaning August is your notice period.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has processed the cancellation.
Please be advised that there is a 20 business day notice when cancelling, meaning August is your notice period.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Aug 2021, 13:11
Official
Good Day Jaydene R
We can confirm that an agent did get in contact with you and has processed the cancellation.
Please be advised that there is a 20 business day notice when cancelling, meaning August is your notice period.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and has processed the cancellation.
Please be advised that there is a 20 business day notice when cancelling, meaning August is your notice period.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***