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Costas C
1 reviews | Active since Aug 2019
14 Feb 2024, 15:37
SHOCKING SERVICE
I had a unit installed over a week ago. Was told to download their app, which I did, but need to change all the details on it. Have emailed customer service, 3 times, used their service bot and called without any response except from someone yesterday who said she would update the details but nothing has been done. SHOCKING SERVICE!!
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Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
15 Feb 2024, 10:32 Good Day Costas Couremetis,
Thank you for bringing the matter to our attention.
Kindly note that the matter has been escalated to our Sales Department consultants to assist further with the inquiry submitted.
Please anticipate a call back shortly.
Regards
Customer Care Department
***
Thank you for bringing the matter to our attention.
Kindly note that the matter has been escalated to our Sales Department consultants to assist further with the inquiry submitted.
Please anticipate a call back shortly.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply15 Feb 2024, 10:32
Official
Good Day Costas Couremetis,
Thank you for bringing the matter to our attention.
Kindly note that the matter has been escalated to our Sales Department consultants to assist further with the inquiry submitted.
Please anticipate a call back shortly.
Regards
Customer Care Department
***
Thank you for bringing the matter to our attention.
Kindly note that the matter has been escalated to our Sales Department consultants to assist further with the inquiry submitted.
Please anticipate a call back shortly.
Regards
Customer Care Department
***
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Costas C's updateReviewer Update
16 Feb 2024, 13:13I have still not been assisted. In fact I was contacted by a sales manager who asked me to complete some forms which I did and sent back immediately. He said he would make sure the details were updated. I received an email yesterday afternoon saying all details had been updated, but .... totally incorrectly!!!! They have EVERYTHING wrong! I , as the driver, have been put as the emergency contact in the case of an emergency, besides all the other incorrect details. This is beyond belief. I emailed this morning to point this out to them, but have had no response so now are back to square one. Does anyone have the contact details of the CEO of this company as I really do not know what else to do.
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Costas C's update16 Feb 2024, 13:13
Reviewer Update
I have still not been assisted. In fact I was contacted by a sales manager who asked me to complete some forms which I did and sent back immediately. He said he would make sure the details were updated. I received an email yesterday afternoon saying all details had been updated, but .... totally incorrectly!!!! They have EVERYTHING wrong! I , as the driver, have been put as the emergency contact in the case of an emergency, besides all the other incorrect details. This is beyond belief. I emailed this morning to point this out to them, but have had no response so now are back to square one. Does anyone have the contact details of the CEO of this company as I really do not know what else to do.