LB
Leonie B
1 reviews | Active since Feb 2010
08 Aug 2019, 06:56
Shocking Service
I would like to know why the customer service in the Debtors Dept is so shocking !!!! I have had a query on my account since Feb 19 where an email was sent to me confirming that the Beame Protect was cancelled , to date it has not been cancelled and I am still billed every month. When I am contacted by one of the staff the call is cut off and the conversation is never completed. When I request a call back on the app I am not contacted. I send emails to customer care with no reply.
PLEASE SORT THIS OUT !!!!!
I pay my subs monthly but I will not pay for a service that I did not request.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
08 Aug 2019, 08:01Good Day Leonie B
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's reply08 Aug 2019, 08:01
Official
Good Day Leonie B
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Thank you for your post and for bringing this matter to our attention.
Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care
Matrix Vehicle Tracking's replyOfficial
12 Aug 2019, 15:30 Good Day Leonie B
Thank you for allowing us the opportunity to speak to you in regards to your accounts query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed for the February 2019 subscriptions. Kindly note that you are still liable liable for the outstanding balance on your account as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
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Thank you for allowing us the opportunity to speak to you in regards to your accounts query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed for the February 2019 subscriptions. Kindly note that you are still liable liable for the outstanding balance on your account as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
***
Matrix Vehicle Tracking's reply12 Aug 2019, 15:30
Official
Good Day Leonie B
Thank you for allowing us the opportunity to speak to you in regards to your accounts query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed for the February 2019 subscriptions. Kindly note that you are still liable liable for the outstanding balance on your account as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you in regards to your accounts query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed for the February 2019 subscriptions. Kindly note that you are still liable liable for the outstanding balance on your account as discussed with our Credit Control Department.
Regards
Noluthando Mabaso
Customer Care Department
***