Shocking Service

<p>My car battery died in January 2017. I did not receive a courtesy call from Matrix. The car could have been ****** and they would have bene none the wiser.</p> <p> </p> <p>I then replaced the batter in June, still no call from Matrix .</p> <p> </p> <p>Then I phoned them last week to find out what is going on and they say the device has not been working since February the 15th, which is strange as the battery was dead in January.</p> <p> </p> <p>I have been with this company since 2004 and they would not reimburse me for the time the tracking device was not working.</p> <p> </p> <p>The cherry on top. When asked why they won't reimburse me I was told it was because I have not phoned them every month to check if the device that they installed is working.</p> <p> </p> <p>Shocking customer service, shocking product and no attempt to improve.</p>