RG
Richard G
1 reviews | Active since Mar 2009
04 Oct 2023, 06:41
Shocking nonexistent service
I would avoid these ****mers like the plague. My tracking unit stopped working some time back, but numerous attempts to get assistance with replacing or repairing it have been unsuccessful. I have requested that the service be terminated, but this request has not been acknowledged or actioned and I have again been billed for a service that is broken. I would be very cautious of a company that plays in the crime prevention space, when their own business dealings border on the fringes of ********ity.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
04 Oct 2023, 10:49Good Day Richard Geyser ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and a consultant will be giving you call back during the day.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and a consultant will be giving you call back during the day.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Oct 2023, 10:49
Official
Good Day Richard Geyser ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and a consultant will be giving you call back during the day.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and a consultant will be giving you call back during the day.
Regards,
Customer Care Department
***
RG
Richard G's updateReviewer Update
04 Oct 2023, 10:53Still waiting for the confirmation of service cancellation as promised by your retention agent. Judging by the LONG list of 1 star ratings on this site will probably be the next hurdle to overcome.
RG
Richard G's update04 Oct 2023, 10:53
Reviewer Update
Still waiting for the confirmation of service cancellation as promised by your retention agent. Judging by the LONG list of 1 star ratings on this site will probably be the next hurdle to overcome.
Matrix Vehicle Tracking's replyOfficial
04 Oct 2023, 13:10Good Day Richard Geyser ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and cancellation has been processed thereof Confirmation Letter has been emailed through to you.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and cancellation has been processed thereof Confirmation Letter has been emailed through to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply04 Oct 2023, 13:10
Official
Good Day Richard Geyser ,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and cancellation has been processed thereof Confirmation Letter has been emailed through to you.
Regards,
Customer Care Department
***
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We confirm that our Client Service consultant has been in contact with you and cancellation has been processed thereof Confirmation Letter has been emailed through to you.
Regards,
Customer Care Department
***