CS
Claire S
1 reviews | Active since Jun 2021
18 May 2022, 10:07
Shocking level of administrative incompetency!!!
I cancelled my account months ago. After still receiving invoices I eventually got a cancellation confirmation in March. Today I received an SMS notification that I am being handed over to Legal. Absolutely shocking administration of a company! Judging by the reviews here, the level of incompetency is an ongoing thing. I will be taking legal action of my own if I receive one more demand or threat from your company! Get your house in order!
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Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
18 May 2022, 11:07Good day Claire S
We can confirm that a consultant was in contact with you.
They clarified where arrears are from and sent you an invoice statement as requested.
Regards
Customer Care Department
***
We can confirm that a consultant was in contact with you.
They clarified where arrears are from and sent you an invoice statement as requested.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply18 May 2022, 11:07
Official
Good day Claire S
We can confirm that a consultant was in contact with you.
They clarified where arrears are from and sent you an invoice statement as requested.
Regards
Customer Care Department
***
We can confirm that a consultant was in contact with you.
They clarified where arrears are from and sent you an invoice statement as requested.
Regards
Customer Care Department
***
CS
Claire S's updateReviewer Update
19 May 2022, 09:16...and yet, I had to resort to this platform to get any form of response to clarify. The matter was handled and I paid the whopping R91.68 yesterday, forwarded the POP... and this morning, I receive a default letter from your Credit control department. Said department once again displays the same efficiency as the rest of your company by sending an empty document , failing to insert an addressee, amount outstanding or account number in the allotted fields. I rest my case.
CS
Claire S's update19 May 2022, 09:16
Reviewer Update
...and yet, I had to resort to this platform to get any form of response to clarify. The matter was handled and I paid the whopping R91.68 yesterday, forwarded the POP... and this morning, I receive a default letter from your Credit control department. Said department once again displays the same efficiency as the rest of your company by sending an empty document , failing to insert an addressee, amount outstanding or account number in the allotted fields. I rest my case.
Matrix Vehicle Tracking's replyOfficial
19 May 2022, 09:37Good day Claire S
Thank you for bringing the matter to our attention and allowing us the opportunity to investigate your query.
We confirm that your proof of payment has been received and the amount will be allocated to your account for the outstanding balance to be cleared as discussed with our consultant.
The paid letter will be emailed to you once the payment allocation process has been completed.
Regards
Customer Care Department
***
We confirm that your proof of payment has been received and the amount will be allocated to your account for the outstanding balance to be cleared as discussed with our consultant.
The paid letter will be emailed to you once the payment allocation process has been completed.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply19 May 2022, 09:37
Official
Good day Claire S
Thank you for bringing the matter to our attention and allowing us the opportunity to investigate your query.
We confirm that your proof of payment has been received and the amount will be allocated to your account for the outstanding balance to be cleared as discussed with our consultant.
The paid letter will be emailed to you once the payment allocation process has been completed.
Regards
Customer Care Department
***
We confirm that your proof of payment has been received and the amount will be allocated to your account for the outstanding balance to be cleared as discussed with our consultant.
The paid letter will be emailed to you once the payment allocation process has been completed.
Regards
Customer Care Department
***
CS
Claire S's updateReviewer Update
19 May 2022, 10:34I have just received yet another sms at 9H47 to say that the account has been handed over to pre-legal
CS
Claire S's update19 May 2022, 10:34
Reviewer Update
I have just received yet another sms at 9H47 to say that the account has been handed over to pre-legal