GR
Grant R
1 reviews | Active since Oct 2015
07 May 2020, 15:36
Shocking customer service
**** service. Had to upgrade unit for new car and paid cash for the unit so i could be on month to month contract. I sent cancellation email 3 months ago and they insist that i must pay to settle the unit and contract . Staff all seem to have -1 brain cell and no one can be reached on the phone. U send a mail, they eventually reply with **** response and then send another email saying matter resolved which it is not.
I have not reverse all debit orders to see if i get a response and got bank to block them from debiting me ever again.
Even the survey the ask u to take doesn’t work.
Don’t use them.
Helpful (0)
Replies (5)0
Replies (5)
Matrix Vehicle Tracking's replyOfficial
07 May 2020, 15:59Good Day Grent R
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply07 May 2020, 15:59
Official
Good Day Grent R
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
We have escalated your query to the Cancellations Department to assist further.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
11 May 2020, 11:05Good day Grant R
We can confirm that our Cancellations Department did contact you and processed a cancellation.
We can confirm that your issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that our Cancellations Department did contact you and processed a cancellation.
We can confirm that your issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply11 May 2020, 11:05
Official
Good day Grant R
We can confirm that our Cancellations Department did contact you and processed a cancellation.
We can confirm that your issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that our Cancellations Department did contact you and processed a cancellation.
We can confirm that your issue has been sorted.
Regards,
Kaya Payi
Customer Care Department
***
GR
Grant R's updateReviewer Update
11 May 2020, 20:42they did contact me but not 100% resolved.
As usual they just say it’s resolved.
I rep**** to their mail and no response as per usual.
As usual they just say it’s resolved.
I rep**** to their mail and no response as per usual.
GR
Grant R's update11 May 2020, 20:42
Reviewer Update
they did contact me but not 100% resolved.
As usual they just say it’s resolved.
I rep**** to their mail and no response as per usual.
As usual they just say it’s resolved.
I rep**** to their mail and no response as per usual.
Matrix Vehicle Tracking's replyOfficial
12 May 2020, 08:01Good Day Grant R
Will advise them and find out if they have received your mail.
Regards,
Kaya Payi
Customer Care Department
***
Will advise them and find out if they have received your mail.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply12 May 2020, 08:01
Official
Good Day Grant R
Will advise them and find out if they have received your mail.
Regards,
Kaya Payi
Customer Care Department
***
Will advise them and find out if they have received your mail.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
12 May 2020, 09:09Good Day Grant R
We can confirm that an email has been sent to you with all that is required from you.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an email has been sent to you with all that is required from you.
Regards,
Kaya Payi
Customer Care Department
***
Matrix Vehicle Tracking's reply12 May 2020, 09:09
Official
Good Day Grant R
We can confirm that an email has been sent to you with all that is required from you.
Regards,
Kaya Payi
Customer Care Department
***
We can confirm that an email has been sent to you with all that is required from you.
Regards,
Kaya Payi
Customer Care Department
***