SK
Steph K

1 reviews | Active since Jan 2015

15 Dec 2015, 09:54

Service Provider not responding

I have contacted the service provider on numerous occasions to cancel my contract with them since last year and still today I have not receive feedback from them.<br> <br> I informed the service provider on my mails that I have sold the vehicle contracted with them but they still debiting monthly premium from my bank account. This need to stop and the funds deducted from my bank account from the date of my cancellation request need to be refunded period.<br> <br> Regards<br> Steph

0
Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 Dec 2015, 10:56
Official
Hello kananelok@,

We hereby acknowledge your post and have noted the content.

We apologise for the time it has taken to process and assure you the matter has been addressed internally.


Please be assured of our best intentions at all times.


If there is anything further please do not hesitate to contact us directly.

Regards

Botsana Ramashala
Tel: +***0
e-Mail: ***
www.mixtelematics.com www.matrix.co.za www.beame.co.za
Live chat: https://www.matrix.co.za/contact