Service provider holds customers liable for payment for services NEVER received

<p>It is with a heavy heart I made payments to this so called service provider- who by the way I hav been with since 2011 and made my monthly payments on time EVERY month.</p> <p> </p> <p>I traded my vehicle in 2 months ago. I tried calling the call centre only to be left on hold for 20 mins which I could no longer do. I filled out a customer call me back form which no one ever did. I then decided to stop the debit order as I no longer required its services and could not reach anyone. I was then debited twice for services I did not make use of. Deciding to reverse the debit order AGAIN I tried to make contact with them AGAIN and log a complaint on Facebook. When I finally got through to a manager (by my request)- not even she could get hold of anyone in the cancellations department. SURPRISE SURPRISE! It seems this company only reacts to negative social media - BTW it is not a good strategy (Just because someone likes you on Facebook doesnt mean you are actually liked). My account has finally been cancelled - joy to the world!</p> <p> </p> <p>I was then contacted by Mix Telematics threatening to hand me over as I have not paid for services received. The only way I can prove any form of contact between myself and this company is by pulling my itemised billing and filling out that customer call back form. </p> <p> </p> <p>THE FACT IS: I did not make use of this service so why should I be held liable for this payment?</p> <p>I don’t understand how they hold customers responsible for their own inefficiencies and pure lack of customer service. Oh and by the way - can you imagine if I really needed any assistance in the event of my car being ******???</p> <p> </p> <p>MIX TELEMATRIX WAKE UP!</p> <p>Looking at all the Facebook comments made by other consumers and this forum surely you can recognise there is a fundamental problem with the channels your customers are trying to reach you on or the channels in alternative methods in reaching you aren't clear enough or don’t exist!</p> <p> </p> <p>I will never recommned you to anyone - infact I am just glad to be done with you...</p>