Service = Non-existent! Not a happy customer!

Item: Matrix Vehicle Tracking
Rating: 1
Author: mrwela M

I've had the Beam-e product for a few years now. Never had to use it,

However, the service is shocking from this company! I've tried to contact them FOR WEEKS via their contact forms on the website, email and calls - no answer! No response!

Luckily I got a hold of someone at Mixtelematics, who referred me to Samantha Jansen (with her email address). A week later, still no response.

I'm no longer going to waste my time (and especially my money) with this company!

Helpful (0)

Replies (2)

Matrix Vehicle Tracking's replyOfficial

10 Mar 2021, 10:25

Good Day Thubelihle W

Thank you for taking my call.

We will call you back at 14;00 as per your request.

Regards,
Kaya Payi
Customer Care Department
***

Matrix Vehicle Tracking's reply10 Mar 2021, 10:25

Official

Good Day Thubelihle W

Thank you for taking my call.

We will call you back at 14;00 as per your request.

Regards,
Kaya Payi
Customer Care Department
***

Matrix Vehicle Tracking's replyOfficial

10 Mar 2021, 14:22

Good Day Thubelihle W

Thank you for taking my call.

We can confirm that you have been assisted.

We apologise for the inconvenience caused.

Assuring you of our best intentions at all times.

Regards,
Kaya Payi
Customer Care

Matrix Vehicle Tracking's reply10 Mar 2021, 14:22

Official