WJ
Wendy J
1 reviews | Active since Dec 2018
30 Aug 2023, 17:39
SERVICE - NO SERVICE
Service - NO SERVICE, was contacted by Call centre to change from current tracking company to Mix Telematics- Calls being recorder offered to assist me in cancelling my current tracking company and arrange for unit to be removed - today 90days later still hasn't happened - I stopped debit orders and sent several emails and spoke to millions different customer care agents and still ISSUE NOT RESOLVED - THIS IS PATHETIC - no they want to hand me over for not paying my account - how can they expect of me to pay 2 tracking companies at once - and I will not cancel my tracking with the other company purely for the fact that YOU DO NOT SAY ONE THING AND DO ANOTHER !!!!
Helpful (0)
Replies (1)0
Replies (1)Matrix Vehicle Tracking's replyOfficial
31 Aug 2023, 09:35Good Day Wendy Joubert,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Sales Department.
We will reach out to you with a response as swiftly as we can.
Regards,
Customer Care Department
***
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply31 Aug 2023, 09:35
Official
Good Day Wendy Joubert,
We appreciate you notifying us of the issue and giving us the chance to provide additional help regarding your query.
We regret the unsatisfactory service you experienced and we have escalated the matter to our Sales Department.
We will reach out to you with a response as swiftly as we can.
Regards,
Customer Care Department
***
Regards,
Customer Care Department
***
