BM
Blessing M
1 reviews | Active since May 2021
25 Oct 2021, 15:17
Service lacks integrity
I have a bad experience with Matrix/ Beame/ MiX Telematics because I have it’s like their call centres are not working. I’ve been trying to change my debit orders since August 2021, now I have jumped ship they contact me via SMS to say that they have sent me to Credit Bureaus. I have been calling to make things right but now I have missed payment that’s when they come to me 😅
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
25 Oct 2021, 16:36 Good Day Blessing M
We have escalated your query to the Accounts Department for further assistance.
We will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query to the Accounts Department for further assistance.
We will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply25 Oct 2021, 16:36
Official
Good Day Blessing M
We have escalated your query to the Accounts Department for further assistance.
We will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query to the Accounts Department for further assistance.
We will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
26 Oct 2021, 08:40Good Day Blessing M
We can confirm that an agent did get in contact with you and payment arrangements have been made.
We have also updated your banking details as per your request.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and payment arrangements have been made.
We have also updated your banking details as per your request.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply26 Oct 2021, 08:40
Official
Good Day Blessing M
We can confirm that an agent did get in contact with you and payment arrangements have been made.
We have also updated your banking details as per your request.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you and payment arrangements have been made.
We have also updated your banking details as per your request.
Please accept our apology for the inconvenience caused.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***