JW
Jeanine W
1 reviews | Active since Feb 2023
04 Aug 2024, 20:25
Service is key to successful businesses, Matrix doesn't have this!!
I have been trying to cancel my subscription for over 4 months, without any response. This is not my first write-up about their service. I no longer want to pay for their (lack of) service yet cannot cancel. I get "transferred" to their bot that does not have a cancellation option. I do not want someone to call me, as I can't answers calls during the day!! WhatsApp or email is my preferred method of communication.
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
05 Aug 2024, 07:47Good Day Jeanine Wills,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
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Customer Care Department
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Matrix Vehicle Tracking's reply05 Aug 2024, 07:47
Official
Good Day Jeanine Wills,
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
05 Aug 2024, 13:50 Good Day Jeanine Wills,
Thank you for giving us the chance to discuss your query with you.
We can confirm that the Retention Consultant has been in contact with you and the issue has been addressed, as they outlines the duration of the agreement.
Your patience and cooperation in this regard are greatly appreciated.
Regards
Customer Care Department
***
Thank you for giving us the chance to discuss your query with you.
We can confirm that the Retention Consultant has been in contact with you and the issue has been addressed, as they outlines the duration of the agreement.
Your patience and cooperation in this regard are greatly appreciated.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply05 Aug 2024, 13:50
Official
Good Day Jeanine Wills,
Thank you for giving us the chance to discuss your query with you.
We can confirm that the Retention Consultant has been in contact with you and the issue has been addressed, as they outlines the duration of the agreement.
Your patience and cooperation in this regard are greatly appreciated.
Regards
Customer Care Department
***
Thank you for giving us the chance to discuss your query with you.
We can confirm that the Retention Consultant has been in contact with you and the issue has been addressed, as they outlines the duration of the agreement.
Your patience and cooperation in this regard are greatly appreciated.
Regards
Customer Care Department
***