ZQ
Zimasa Q
1 reviews | Active since Feb 2013
08 May 2026, 13:07
Service from Hell
Services from Hell, I had a car tracker with Matrix Vehicle Tracking for 5 years. I asked them last year January to cancel the contract but they ignored me and still send me the invoice of which I didn't pay. In March 2025 I paid the settlement that they requested and after that they handed my account over to Nimble group and they have been harassing me ever since although I show them the proof of payment. Nimble group is asking me to provide them with the paid-up letter and Matrix Vehicle Tracking is referring me back to Nimble group. This is affecting my credit score on credit bureau.
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Replies (2)
Matrix Vehicle Tracking's replyOfficial
11 May 2026, 12:11Good Day Zimasa Qotoyi
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply11 May 2026, 12:11
Official
Good Day Zimasa Qotoyi
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Thank you for your submission.
We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.
Please anticipate feedback shortly.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
13 May 2026, 09:26Good day Zimasa Qotoyi,
This serves as confirmation that we attempted to contact you telephonically, however, we were unable to reach you.
An e-mail correspondence has been sent to your registered e-mail address for your reference.
We trust that this resolves your matter. Should you require any further assistance, please do not hesitate to send us an e-mail.
Kind regards,
Customer Care Department
***
This serves as confirmation that we attempted to contact you telephonically, however, we were unable to reach you.
An e-mail correspondence has been sent to your registered e-mail address for your reference.
We trust that this resolves your matter. Should you require any further assistance, please do not hesitate to send us an e-mail.
Kind regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply13 May 2026, 09:26
Official
Good day Zimasa Qotoyi,
This serves as confirmation that we attempted to contact you telephonically, however, we were unable to reach you.
An e-mail correspondence has been sent to your registered e-mail address for your reference.
We trust that this resolves your matter. Should you require any further assistance, please do not hesitate to send us an e-mail.
Kind regards,
Customer Care Department
***
This serves as confirmation that we attempted to contact you telephonically, however, we were unable to reach you.
An e-mail correspondence has been sent to your registered e-mail address for your reference.
We trust that this resolves your matter. Should you require any further assistance, please do not hesitate to send us an e-mail.
Kind regards,
Customer Care Department
***