NK
Nonhlanhla K
1 reviews | Active since Aug 2023
07 Aug 2023, 11:00
Service Complaint
I was contacted by Mix Telematics about a tracking device however they did not install the device in my car but now they debiting mt accoubt for a product and service i do not have. I called in to cancel however i still get debited month on month for this tracking device. It also appears on my credit bureau as i am owing them. This is now affecting me and i would like to cancell this contract as i was not given any tracking device as informed via telephone. This is now becoming frustrating. Please assist with canceling contract.
Helpful (0)
Replies (4)0
Replies (4)
Matrix Vehicle Tracking's replyOfficial
07 Aug 2023, 15:03Good Day Nonhlanhla Keswa,
Kindly be advised that we try to contact you.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
Kindly be advised that we try to contact you.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply07 Aug 2023, 15:03
Official
Good Day Nonhlanhla Keswa,
Kindly be advised that we try to contact you.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
Kindly be advised that we try to contact you.
Please advise on the most suitable time for us to contact you or provide us with an alternative contact number.
Regards
Customer Care Department
***
NK
Nonhlanhla K's updateReviewer Update
08 Aug 2023, 17:31I am available after 4. Tomorrow...... whole day as it will be a holiday. Same number.
NK
Nonhlanhla K's update08 Aug 2023, 17:31
Reviewer Update
I am available after 4. Tomorrow...... whole day as it will be a holiday. Same number.
Matrix Vehicle Tracking's replyOfficial
23 Aug 2023, 12:51 Good Day Nonhlanhla Keswa,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist further with your inquiry.
We apologies to the unfortunate service received the matter has been escalated to Accounts Department.
We will get back to you as soon as possible.
Regards,
We apologies to the unfortunate service received the matter has been escalated to Accounts Department.
We will get back to you as soon as possible.
Regards,
Customer Care Department
***
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Matrix Vehicle Tracking's reply23 Aug 2023, 12:51
Official
Good Day Nonhlanhla Keswa,
Thank you for bringing the matter to our attention and allowing us the opportunity to assist further with your inquiry.
We apologies to the unfortunate service received the matter has been escalated to Accounts Department.
We will get back to you as soon as possible.
Regards,
We apologies to the unfortunate service received the matter has been escalated to Accounts Department.
We will get back to you as soon as possible.
Regards,
Customer Care Department
***
***
NK
Nonhlanhla K's updateReviewer Update
14 Sept 2023, 16:55Good day i have just checked my account and i still find mix telematics wanting to debit however the dehit amount has now dropped to R13. I am not happy with the fact that i have to pay something of which i did not receive.
Kindly keep me updated as this is really frustrating.
Kindly keep me updated as this is really frustrating.
NK
Nonhlanhla K's update14 Sept 2023, 16:55
Reviewer Update
Good day i have just checked my account and i still find mix telematics wanting to debit however the dehit amount has now dropped to R13. I am not happy with the fact that i have to pay something of which i did not receive.
Kindly keep me updated as this is really frustrating.
Kindly keep me updated as this is really frustrating.