HR
Harry R
1 reviews | Active since Feb 2012
04 May 2023, 19:37
Service cancellation
Impossible to cancel a service or sort out issues with my account. Literally have sent a dozen emails to request assistance and no response.
Helpful (0)
Replies (3)0
Replies (3)
Matrix Vehicle Tracking's replyOfficial
08 May 2023, 09:23Good day Harry Roberts,
Thank you for bringing the matter to our attention and allowing us the opportunity to Investigate.
We confirm that the matter has been escalated to our Legal Department and consultant will be in contact with you to assist with the your account.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to Investigate.
We confirm that the matter has been escalated to our Legal Department and consultant will be in contact with you to assist with the your account.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply08 May 2023, 09:23
Official
Good day Harry Roberts,
Thank you for bringing the matter to our attention and allowing us the opportunity to Investigate.
We confirm that the matter has been escalated to our Legal Department and consultant will be in contact with you to assist with the your account.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to Investigate.
We confirm that the matter has been escalated to our Legal Department and consultant will be in contact with you to assist with the your account.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
15 May 2023, 12:37Good day Harry Roberts, ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted with payment arrangements with your account.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted with payment arrangements with your account.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply15 May 2023, 12:37
Official
Good day Harry Roberts, ,
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted with payment arrangements with your account.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
Thank you for bringing the matter to our attention and allowing us the opportunity to speak to you.
We can confirm that an agent has assisted with payment arrangements with your account.
Please accept our apologies for the inconvenience caused.
Regards,
Customer Care Department
***
HR
Harry R's updateReviewer Update
27 May 2023, 21:17This is not true. The account was sold to a debt collection company that has no background on the case.
HR
Harry R's update27 May 2023, 21:17
Reviewer Update
This is not true. The account was sold to a debt collection company that has no background on the case.