KM
Keitu M
1 reviews | Active since Sept 2010
23 Feb 2023, 13:40
Service canceled but my account is still being debited
I sent an email in December to request for cancellation. Called their call center and the lady that answered the phone told me that she would check and call me back to confirm, we are in February and I am still waiting for them to call me and confirm my cancelation. Can you please stop debuting my account.
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Replies (1)
Matrix Vehicle Tracking's replyOfficial
23 Feb 2023, 15:34Good Day Keitu Mhlongo ,
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and thereof has been emailed to you .
Credit have been processed for the incorrect billing on the account.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and thereof has been emailed to you .
Credit have been processed for the incorrect billing on the account.
Regards
Customer Care Department
***
Matrix Vehicle Tracking's reply23 Feb 2023, 15:34
Official
Good Day Keitu Mhlongo ,
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and thereof has been emailed to you .
Credit have been processed for the incorrect billing on the account.
Regards
Customer Care Department
***
Thank you for allowing us the opportunity to speak to you regarding your cancellation query.
Kindly be advised that your cancellation request has been completed and thereof has been emailed to you .
Credit have been processed for the incorrect billing on the account.
Regards
Customer Care Department
***