WL
Werner L
1 reviews | Active since May 2019
30 Sept 2019, 09:19
Service??
This is the second time I have to visit hellopeter because of this company. I do not get any service from them. Invoiced double for the same vehicle, invoiced for unit that are cancelled, transferred from one department to the other, holding the line for 11 minutes, and then being cut off. No wonder 68% give a terrible rating!
Helpful (0)
Replies (2)0
Replies (2)
Matrix Vehicle Tracking's replyOfficial
30 Sept 2019, 09:40Good Day Werner L
Thank you for bringing the matter to our attention and allowing us the opportunity investigate your query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Our Technical Department will be in contact with you shortly to make the necessary arrangements for the Beame unit to be repaired.
Please accept our apologies for the inconvenience caused.
Our Technical Department will be in contact with you shortly to make the necessary arrangements for the Beame unit to be repaired.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
***
***
Matrix Vehicle Tracking's reply30 Sept 2019, 09:40
Official
Good Day Werner L
Thank you for bringing the matter to our attention and allowing us the opportunity investigate your query.
As per our telephone conversation earlier today, we confirm that your cancellation request has been processed and confirmation thereof will be emailed to you.
Your account has been forwarded to our Finance Department for the necessary credits to be processed.
Our Technical Department will be in contact with you shortly to make the necessary arrangements for the Beame unit to be repaired.
Please accept our apologies for the inconvenience caused.
Our Technical Department will be in contact with you shortly to make the necessary arrangements for the Beame unit to be repaired.
Please accept our apologies for the inconvenience caused.
Kind Regards
Noluthando Mabaso
Noluthando Mabaso
Customer Care Department
***
***
WL
Werner L's updateReviewer Update
02 Oct 2019, 07:44"Your account has been forwarded to our Finance Department for the necessary credits to be processed. "
You ensure me the matter will be resolved, yet you still double charge me, and did not cancel the unit that I cancelled. What is wrong with you??
A tracking company that ensures to track your money and nothing else. USELESS.
You ensure me the matter will be resolved, yet you still double charge me, and did not cancel the unit that I cancelled. What is wrong with you??
A tracking company that ensures to track your money and nothing else. USELESS.
WL
Werner L's update02 Oct 2019, 07:44
Reviewer Update
"Your account has been forwarded to our Finance Department for the necessary credits to be processed. "
You ensure me the matter will be resolved, yet you still double charge me, and did not cancel the unit that I cancelled. What is wrong with you??
A tracking company that ensures to track your money and nothing else. USELESS.
You ensure me the matter will be resolved, yet you still double charge me, and did not cancel the unit that I cancelled. What is wrong with you??
A tracking company that ensures to track your money and nothing else. USELESS.