SM
Sphesihle M

1 reviews | Active since Jan 2025

04 Apr 2025, 10:38

SEEK OTHER TRACKING COMPANIES, THIS ONE IS NOT FOR YOU. ****!! ****! ALERT THIS IS A **** TERRIBLE COMPANY😒

Nonsense company DO NOT I repeat DO NOT take Matrix as your tracker company. Please for you own sanity theres a reason why they have below poor reviews. I got mine installed last year June mind you i specifically informed them i only want the month to month option to which they agreed and continued fast forward January I sold my acr and informed them to cancel the tracker beginning of March was ignored and got my call dropped on me until they debited my account. I followed up only for them to tell me i am on contract and will need to settled the amount before the 25th of March mind you this email was sent to me on the 25 the same email also shows that i owe them R 0 and therefore have nothing to settle. When i ask them to send me a contract they say there is no contract..makes sense?? exactly it seems they just want to chow my money for as long as they can. I am now seeking advise from my lawyers on how to proceed. what annoys me most is i told them before hand that i specifically want a month to month option and ohh they also dont want to send me the recording of the initial call where same was requested. shady right?

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Replies (1)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply04 Apr 2025, 11:44
Official
Good day Sphesihle Mhlongo 

Thank you for your submission.

We confirm receipt of your inquiry, and the matter has been escalated to the Relevant Department for review.

Please anticipate feedback shortly.

Regards,
Customer Care Department
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