1 reviews | Active since Jun 2022
Second complaint regarding matrix beame - Possible Ombud matter
In June I wrote on HelloPeter about the poor service from matrix beame around my device not being fitted yet I was being debited. The next day I was contacted and deemed to be correct and my contract was canceled with immediate effect and email confirmation was sent. However you guys have been sending SMS's on payment which I have tried contacting matrix about yet they never respond. So again I'm left with no choice but to come to HelloPeter again to illicit a response and be serviced. Matrix is a company that has absolutely no respect for customers and I'm terribly frustrated with them. I promised to go to the Ombud in my last HelloPeter message and I believe it's about time we do take this to the Ombud. Again I am pleading with you to contact me and resolve this matter - one more SMS or incorrect debit and we'll then need to chat with the Ombud.
Kindly be advised that we did try to contact you however we were unsuccessful.
Your account has been escalated to Finance Department for the necessary credits to be approved in order for the arrears amount to be cleared.
Regards
Customer Care Department
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Kindly be advised that we did try to contact you however we were unsuccessful.
Your account has been escalated to Finance Department for the necessary credits to be approved in order for the arrears amount to be cleared.
Regards
Customer Care Department
***