NC
Nangamso C

1 reviews | Active since Mar 2019

15 May 2019, 16:33

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These people tried to rob me. I cancelled my contract with them in December 2018 , but they continued sending me emails with an appointment to install a tracker in my car. In January I phoned them and queried this, but they said I should not worry they will sort it out, I know longer have an account with them. But on the 13th of March 2019, I received another email that they coming to install a tracker in my car , then on the 15th they sent a welcoming pack with installation certificate. End of March, they deducted money from my account . Because I had absolutely no idea about all this, i reversed the transaction then I started receiving calls that my account was in areas. I contacted them to query this, they said they cannot records of the call I made when I was cancelling the contract, the only call they found was the one that I confirmed that I wanted to continue with the contract but the date does not appear on the phone record.

Stay away from this tracking company people!!!!!!!!!!!!!!

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Replies (2)
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply15 May 2019, 16:33
Official
 Good Day   Nangamso Cawe 

Thank you for your post and for bringing this matter to our attention.

Please allow us the opportunity to investigate your query, after which we will provide you with feedback. Kind regards Customer Care 
Matrix Vehicle Tracking
Matrix Vehicle Tracking's reply20 May 2019, 14:10
Official
Good Day Nangamso Cawe

Thank you kindly for allowing us the opportunity to speak to you in regards to your account query.

As per our telephone conversation. we confirm that your cancellation request has been processed and confirmation thereof has been e-mailed to you.

Your account has been forwarded to our Finance Department for the necessary credits to be processed and the outstanding balance on your account will be cleared.

We do apologize for the inconvenience caused.

Regards
Noluthando Mabaso
Customer Care Department
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