DK
Daisy K
1 reviews | Active since Sept 2019
25 Nov 2022, 05:44
********
I was overcharged. Their Finance department sucks, you can't get through to anyone. When you cancel you have to pay 2500 for cancelation when it's their fault.
Poor service. I wouldn't recommend it to anyone.
Helpful (0)
Replies (6)0
Replies (6)Matrix Vehicle Tracking's replyOfficial
25 Nov 2022, 08:38Good day Daisy K,
Kindly advise on a convenient time to contact you. Our agents have tried calling to no avail.
Regards,
Customer Care Department
***
Kindly advise on a convenient time to contact you. Our agents have tried calling to no avail.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply25 Nov 2022, 08:38
Official
Good day Daisy K,
Kindly advise on a convenient time to contact you. Our agents have tried calling to no avail.
Regards,
Customer Care Department
***
Kindly advise on a convenient time to contact you. Our agents have tried calling to no avail.
Regards,
Customer Care Department
***
DK
Daisy K's updateReviewer Update
25 Nov 2022, 08:52They can call me anytime. And I don't have any smses showing that you tried contacting me.
I have sent you my POP. I've paid the R2500 so please just cancel my contract with you. I will really appreciate it. Talk to Lesedi who signed me up, and didn't even care to read me the contract before signing me up.
I have sent you my POP. I've paid the R2500 so please just cancel my contract with you. I will really appreciate it. Talk to Lesedi who signed me up, and didn't even care to read me the contract before signing me up.
DK
Daisy K's update25 Nov 2022, 08:52
Reviewer Update
They can call me anytime. And I don't have any smses showing that you tried contacting me.
I have sent you my POP. I've paid the R2500 so please just cancel my contract with you. I will really appreciate it. Talk to Lesedi who signed me up, and didn't even care to read me the contract before signing me up.
I have sent you my POP. I've paid the R2500 so please just cancel my contract with you. I will really appreciate it. Talk to Lesedi who signed me up, and didn't even care to read me the contract before signing me up.
DK
Daisy K's updateReviewer Update
25 Nov 2022, 09:00No terms, no conditions, nex.
And the fact that I've tried everyone. I have been driving to them trying to get assistance but all of you just keep telling me that I owe you. I have cancelled that 40 bucks subscription same day but you continued debiting over 200 bucks from my account. And the audacity to come back to me and tell me that I owe 294.64, for what? When Lesedi promised me that I will pay a max of 150. Your company is the one that owes me, those 40 bucks I paid for 4 months were supposed to be credited and be liable for the difference but no....you still wanted me to pay extra. It's done, I've paid you everything you wanted and sent you POPs. So just send me a confirmation that it's cancelled. I can't even remember how many times I've emailed you. You don't even reply to my emails. Haaai, I'm fed up
And the fact that I've tried everyone. I have been driving to them trying to get assistance but all of you just keep telling me that I owe you. I have cancelled that 40 bucks subscription same day but you continued debiting over 200 bucks from my account. And the audacity to come back to me and tell me that I owe 294.64, for what? When Lesedi promised me that I will pay a max of 150. Your company is the one that owes me, those 40 bucks I paid for 4 months were supposed to be credited and be liable for the difference but no....you still wanted me to pay extra. It's done, I've paid you everything you wanted and sent you POPs. So just send me a confirmation that it's cancelled. I can't even remember how many times I've emailed you. You don't even reply to my emails. Haaai, I'm fed up
DK
Daisy K's update25 Nov 2022, 09:00
Reviewer Update
No terms, no conditions, nex.
And the fact that I've tried everyone. I have been driving to them trying to get assistance but all of you just keep telling me that I owe you. I have cancelled that 40 bucks subscription same day but you continued debiting over 200 bucks from my account. And the audacity to come back to me and tell me that I owe 294.64, for what? When Lesedi promised me that I will pay a max of 150. Your company is the one that owes me, those 40 bucks I paid for 4 months were supposed to be credited and be liable for the difference but no....you still wanted me to pay extra. It's done, I've paid you everything you wanted and sent you POPs. So just send me a confirmation that it's cancelled. I can't even remember how many times I've emailed you. You don't even reply to my emails. Haaai, I'm fed up
And the fact that I've tried everyone. I have been driving to them trying to get assistance but all of you just keep telling me that I owe you. I have cancelled that 40 bucks subscription same day but you continued debiting over 200 bucks from my account. And the audacity to come back to me and tell me that I owe 294.64, for what? When Lesedi promised me that I will pay a max of 150. Your company is the one that owes me, those 40 bucks I paid for 4 months were supposed to be credited and be liable for the difference but no....you still wanted me to pay extra. It's done, I've paid you everything you wanted and sent you POPs. So just send me a confirmation that it's cancelled. I can't even remember how many times I've emailed you. You don't even reply to my emails. Haaai, I'm fed up
Matrix Vehicle Tracking's replyOfficial
25 Nov 2022, 09:52Good day Daisy K,
Thank you for affording us the opportunity to assist.
We can confirm that an agent has assisted with your concern.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist.
We can confirm that an agent has assisted with your concern.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply25 Nov 2022, 09:52
Official
Good day Daisy K,
Thank you for affording us the opportunity to assist.
We can confirm that an agent has assisted with your concern.
Regards,
Customer Care Department
***
Thank you for affording us the opportunity to assist.
We can confirm that an agent has assisted with your concern.
Regards,
Customer Care Department
***
DK
Daisy K's updateReviewer Update
25 Nov 2022, 09:57Thank you for assisting me.
I really appreciate your assistance Siga.
Regards
I really appreciate your assistance Siga.
Regards
DK
Daisy K's update25 Nov 2022, 09:57
Reviewer Update
Thank you for assisting me.
I really appreciate your assistance Siga.
Regards
I really appreciate your assistance Siga.
Regards
Matrix Vehicle Tracking's replyOfficial
25 Nov 2022, 10:22We will pass your message to the assisting agent.
Have a fantastic weekend.
Have a fantastic weekend.
Matrix Vehicle Tracking's reply25 Nov 2022, 10:22
Official
We will pass your message to the assisting agent.
Have a fantastic weekend.
Have a fantastic weekend.
