KN
Khumalo N
1 reviews | Active since Mar 2018
06 Dec 2021, 15:28
****ers and wouldn't recommend it to anyone
**** every time when I request for roadside assistance they charge eventhough I didn't exceed what I'm covered for .They even list my name on credit beareu. Tried to call the customer service desk no one ever responds or even respond to my emails Mix telematics please send me a settlement request to cancel relationship with you
Helpful (0)
Replies (6)0
Replies (6)
Matrix Vehicle Tracking's replyOfficial
06 Dec 2021, 16:33Good Day Khumalo N
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply06 Dec 2021, 16:33
Official
Good Day Khumalo N
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
We have escalated your query and will revert back to you.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's replyOfficial
09 Dec 2021, 14:44Good Day Khumalo N
We can confirm that an agent did get in contact with you concerning your query.
A settlement letter has been forwarded to you by email and also your invoice for the Roadside assistance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you concerning your query.
A settlement letter has been forwarded to you by email and also your invoice for the Roadside assistance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
Matrix Vehicle Tracking's reply09 Dec 2021, 14:44
Official
Good Day Khumalo N
We can confirm that an agent did get in contact with you concerning your query.
A settlement letter has been forwarded to you by email and also your invoice for the Roadside assistance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
We can confirm that an agent did get in contact with you concerning your query.
A settlement letter has been forwarded to you by email and also your invoice for the Roadside assistance.
Assuring you of our best intentions at all times.
Regards,
Customer Care Department
***
KN
Khumalo N's updateReviewer Update
10 Dec 2021, 15:55Good day you still didn't solve my problem for overcharging me for petrol of 5 litre made me pay R520 that's my main concern here ,the settlement amount still includes the amount, tried calling the phone rang for 50mins plus ,your agent called me but couldn't assist me ,email sent asked for a call back for clarification still no one cares to call
KN
Khumalo N's update10 Dec 2021, 15:55
Reviewer Update
Good day you still didn't solve my problem for overcharging me for petrol of 5 litre made me pay R520 that's my main concern here ,the settlement amount still includes the amount, tried calling the phone rang for 50mins plus ,your agent called me but couldn't assist me ,email sent asked for a call back for clarification still no one cares to call
KN
Khumalo N's updateReviewer Update
10 Dec 2021, 15:59I was toldroadside assistance petrol was free for up to 10 litres but you charged me R520 for a service that took close to 2 hrs for the guy to pitch
KN
Khumalo N's update10 Dec 2021, 15:59
Reviewer Update
I was toldroadside assistance petrol was free for up to 10 litres but you charged me R520 for a service that took close to 2 hrs for the guy to pitch
KN
Khumalo N's updateReviewer Update
10 Dec 2021, 16:00And I don't think it was my fault that you requested someone who was 59km away to come and assist
KN
Khumalo N's update10 Dec 2021, 16:00
Reviewer Update
And I don't think it was my fault that you requested someone who was 59km away to come and assist
KN
Khumalo N's updateReviewer Update
10 Dec 2021, 16:02Your company doesn't have service at all ,never get any response when calling your customer service, billing desk do you guys have people working to assist customers or you just don't care
KN
Khumalo N's update10 Dec 2021, 16:02
Reviewer Update
Your company doesn't have service at all ,never get any response when calling your customer service, billing desk do you guys have people working to assist customers or you just don't care